FAQ

1. 1. How do I login?
   a. To login, you will enter your Employee ID as the user ID and enter in the generic password. If you are successful, a confirm screen will display your Full Name and details to ensure you have not inadvertently entered the incorrect Employee ID.
2. 2. What does the status APPROVED, PROCESSING, DESPATCHED mean, and why can't I modify my orders?
   a. APPROVED: Are orders that have just been entered into the system, these orders can be modified or deleted at anytime.
   
   PROCESSING: Orders in this state indicate that they are currently being picked and are being prepared for despatch. Orders in this state may not be modified, however you may contact DTY on (03) 9753 2555 to verify this.
   
   DESPATCHED: Indicates that your order has been despatched and cannot be changed. All orders are sent using Australia Post and may take up to 10 working days for embroidery plus delivery.
3. 3. Can I track my orders online?
   a. Yes, orders can be tracked online. Simply click on the DESPATCH link on the order lists page, this will automatically take to your Australia Post's tracking site and display tracking information. Only DESPATCHED orders can be tracked.
4. 4. The size calculator is suggesting a size that is different to what I normally wear.
   a. Particularly with women's clothing, there are no set standard in Australia for sizes and vary from brand to brand and as such, DTY sizes are also different. The size calculator should only be used as a guide to help you determine your size.
5. 5. Currency
   Unless otherwise indicated, all prices shown are in Australian Dollars (AUD) and includes GST.
6. 6. Are there any delivery charges?
   As a contract customer, there are no charges for standard delivery, however if an order is urgent and you opt for Express Delivery, additional postage fees may be applicable - we will advise you of this at the time of ordering.

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