Browse the categories below for answers to our most frequently asked questions.

1. Issues with login or password?
   
   Did you forget your login details or need help to reset your password?
   
   Please contact us at: hello@designstoyou.com.au or call us on +61-3-97532555 and we'll be happy to help!
2. Can I change my uniform allocation?
   
   DTY cannot change your uniform allocation without written authorisation from your employer.
   
   If you have any questions regarding your allocation, please discuss with your Manager or Uniform Coordinator.
3. How do I return/exchange my company uniform?
   
   To return or exchange items you must create a Return Request online.
   Returns or exchanges cannot be made over the phone or by email.
   
   To create the Return Request simply login into your online uniform portal and select 'Create Return' from the menu bar. Specify the returned items and select any replacement items.Make sure you fill in all the details correctly, then click 'Submit'.
   
   Once your Return Request is approved you will receive a confirmation email with instructions on how to return your items.
   
   Return Requests must be created within 30 days receipt of your parcel. Returned items must be unworn, unwashed, unused and with all tags attached.
   
   For more details, please refer to our 'Return and Exchange Guide' which can be found under the 'Help' section in the menu bar.
4. What does the order status actually mean?
   
   Pending:
   Your order is in the system and pending approval
   
   Approved:
   Your order has been approved and will begin processing shortly.
   
   Processing:
   Your order is currently being processed by our fulfilment team.
   
   Dispatched:
   Your order has been sent out and is currently in transit.
   
   Track Order:
   Your order has been dispatched and is currently in transit. Tracking is available - Click on 'Track Order' to track the delivery.
   
   Part Delivery:
   Some items have been dispatched but other items are temporarily out of stock and have been placed on backorder. The backorder will be dispatched as soon as the items are back in stock.
5. Can I change or cancel my order?
   
   If the status of your order is 'Approved' please contact us to change or cancel your order. If your order status is 'Processing', 'Dispatched' or 'Track Order' it can no longer be changed or cancelled.
   
   If your order status is 'Part Delivery' and you'd like to make changes to the items that are on backorder, please contact us and we will do our best to help.
6. How long does it take for orders to be processed?
   
   Orders are processed within 1-2 business days. Processing of orders with embroidery, print or other customisation take 5-7 business days.
   
   Backorders will be processed as soon as the out-of-stock item/s become available. We do our best to minimise any unnecessary delays.
7. How long will delivery take?
   
   All orders are sent via Australia Post with tracking and signature on delivery.
   
   Standard delivery to metropolitan areas takes 3-5 working days.
   Standard delivery to WA, NT, regional areas and NZ may take 5-10 days.
   
   **Please note that due to Covid-19 Australia Post have been experiencing ongoing delays which may impact the standard delivery timeframes.
8. Can I track my delivery?
   
   Once your order has been dispatched you can track it on the uniform online portal by clicking the 'TRACK ORDER' link on the 'Order List' page.
   
   You will also receive an email with your tracking details once your order has been despatched.
9. Can I pick-up my order?
   
   Contactless pick-up is only available at our Headquarters in Rowville VIC. If you prefer to pick-up your order, please reach out to us at hello@designstoyou.com.au once you have placed your order on the uniform portal with your company, full name and order number and we will let you know when as soon as your order is ready for pick-up.
   
   Order pick-up location: 31 Enterprise Drive, Rowville VIC 3178.
   Parcels for pickup are located outside our reception area.
10. How do I choose my correct size?
    
    If you're not sure about your size please refer to the garment measurement chart which can be found by clicking on the 'Size Calculator' or 'T-Shirt' icon under the item image.
    
    You can also find additional garment fit information to help you select the right size by clicking the 'i' icon next to the 'T-Shirt' icon under each style image.
    
    Please note that these tools are intended to be used as a guide only, and while we do our best to ensure all our sizing is consistent, you may find that some styles will vary in size.
    For help with working out your measurements, please refer to our helpful 'Measuring Guide' which can be found under the 'Help' section in the menu bar.
11. I haven't received my order yet
    
    Please check the status of your order on your uniform online portal. You will find the order status on the 'Order List' page.
    
    If the status is 'Dispatched' or 'Track Order' you can click on it to see the tracking of your order on the Australia Post website.
    
    If you suspect your delivery is lost, misdirected, or sent to the wrong address, please contact us.
12. I'm missing some of the of the items on my order
    
    If you have received an incomplete delivery it could be that some of the items are on backorder.
    
    Check your delivery docket for backorder information. Alternatively check your order status. If it is 'Part Delivery' then the items are on backorder.
    
    If you believe that we have not supplied an item that you've ordered please contact us at hello@designstoyou.com.au or call us on +61-3-97532555 and we'll be happy to help.
13. I received an incorrect or faulty item
    
    Incorrect or faulty Goods can be returned to DTY for free within 30 days of receipt of delivery.
    
    If you believe your item is faulty, we may request evidence such as photographs prior to accepting your Return request. We cannot accept liability until items are received and have been confirmed as faulty.
    
    Please submit a Return Request online for incorrect items, or contact us to discuss faulty items and we will arrange for the return of the Goods.
14. Can I come in for a uniform fitting?
    
    Fittings are currently only available at our headquarters in Rowville VIC and can be arranged by appointment only.
    
    We are located at:
    31 Enterprise Drive, Rowville VIC 3178.
    
    Please contact us at: hello@designstoyou.com.au or call us on +61-3-97532555 to arrange an appointment.
15. What is Made-For-You and how long does it take?
    
    We believe that everyone deserves to look and feel great in uniforms. That is why we take extra care to provide an extensive size range and a selection of styles to fit different body shapes.
    
    For eligible customers that fall outside our standard size range, or those with cultural dress requirements, fabric allergies, disabilities etc. we offer a bespoke 'Made-For-You' service.
    
    If you believe you're eligible for this service, please contact us to discuss your requirements prior to placing your order.
    Our knowledgeable team can assist with instructions and guidance for measuring, fitting and sizing in order to achieve the best fit.
    
    If you're based in Melbourne, we recommend making an appointment to be fitted in-person by our fit experts at our Rowville HQ.
    
    The timeframe for 'Made-For-You' items is approximately 10-12 weeks.
    
    *Please note:
    'Made-For-You' items are customised to your specific requirements so they cannot be returned or exchanged. Therefore, it is important that the sizing and fit information you provide is correct.
16. How do I take care of my uniforms?
    
    Uniforms are often worn day in day out and are subjected to high wear and tear. Paying a bit of extra attention to how you care for your garments will help make your uniform last longer and look better.
    Please read our insightful Care Guide which includes tips and recommendations on how to best care for your uniforms. You can find the 'Care Guide' under the 'Help' section in the menu bar.
17. Where are your uniforms made?
    
    DTY Uniforms are manufactured both offshore and in Australia. Depending on the style and fabric some items are made locally right here in Melbourne, while others are made in our manufacturing facilities in China, Vietnam or Thailand.
    
    As a supplier of work uniforms, we genuinely care about people at work. All our uniforms are made in ethical manufacturing facilities and we work to protect human rights, drive positive change, and ensure that we provide a safe and fair work environment.
18. Are your uniforms sustainable?
    
    We believe that innovation and sustainability are the future of the uniform industry, and at DTY we are proud to lead the change.
    
    While some of our styles are already made with sustainable materials such as cotton and recycled polyester, our goal is that by the end of 2023 our entire core range will be sustainable.
    
    We aim to achieve this by minimising virgin synthetic fibres as much as possible, as well as using recycled and eco-friendly fabrics, materials and packaging.
    
    Our garment bags and shipping satchels are made from 100% recycled LDPE and can be recycled. We also use 100% recycled or repurposed boxes in our warehouse and for all deliveries.

Still need help? Please contact us at: hello@designstoyou.com.au or call us on +61-3-97532555 and we'll be happy to help!

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