Return / Size Exchange

If for some reason you are not satisfied with your purchase, you can return items for a refund, or exchange for a different size, within 30 days from the date of your invoice.

All returns must have a valid Return Authority Number (RA) from DTY.
To get your RA please contact us at hello@designstoyou.com.au

All returned goods must fully meet our Conditions of Return. Items that do not comply with our Conditions of Return may be rejected.

Conditions of Return:

• • Goods that have been embroidered, printed or customised in any way cannot be returned.
• • Goods must be in original condition with all tags & labels attached
• • Goods must be unused, unworn, unwashed and undamaged
• • Returned goods require a valid Return Authority Number (RA number) and cannot be processed without one.
• • Returned items must reach DTY within 14 days of receipt of the RA number.
• • Items on sale or clearance cannot be returned

Return shipping

The customer is responsible for any shipping costs for returning your item. Shipping costs are non-refundable.

Returns for sale/clearance items

Unfortunately sale or clearance items cannot be returned or exchanged. Please choose carefully when placing your order to avoid disappointment.

Faulty goods

If you believe an item is faulty, please contact hello@designstoyou.com.au to discuss the fault and arrange a return. We cannot accept liability until items are assessed and confirmed as faulty.

Lost or damaged returns

Please note that returned items are your responsibility until they reach DTY. DTY will not accept returned items that are damaged in transit due to inappropriate or insufficient packaging.
DTY cannot be responsible for returned items lost in the post. We strongly recommend that you use trackable registered post to return your items.

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